Once your order is placed, it typically takes 1-2 business days for processing. For domestic orders, you can expect your items to arrive within 3-5 business days. International orders may take 7-14 business days, depending on the destination. Please note that these are estimated delivery times and actual delivery may vary.

Yes, RepTail is proud to offer international shipping to our customers. Please be aware that shipping charges, customs duties, and other related fees may apply for international orders and are the responsibility of the customer.

Absolutely! Once your order is shipped, you'll receive a confirmation email with a tracking number. You can use this number on our website or the respective carrier's site to track the status of your shipment.

We partner with a range of trusted carriers to ensure your order reaches you promptly. This includes carriers like Royal Mail, DPD, FedEx, UPS, DHL, and USPS. The specific carrier used for your shipment will be mentioned in your shipping confirmation email.

RepTail stands behind the quality of our products. If you're not completely satisfied with your purchase, you can return it within 30 days of receipt for a full refund. Items must be returned in their original condition and packaging.

Initiating a return or exchange is simple. Contact our customer service team via hello@reptail.com, who will guide you through the process.