Once your order is placed, it typically takes 1-2 business days for processing. For domestic orders, you can expect your items to arrive within 3-5 business days. International orders may take 7-14 business days, depending on the destination. Please note that these are estimated delivery times and actual delivery may vary.

Yes, RepTail is proud to offer international shipping to our customers. Please be aware that shipping charges, customs duties, and other related fees may apply for international orders and are the responsibility of the customer.

Absolutely! Once your order is shipped, you'll receive a confirmation email with a tracking number. You can use this number on our website or the respective carrier's site to track the status of your shipment.

We partner with a range of trusted carriers to ensure your order reaches you promptly. This includes carriers like Royal Mail, DPD, FedEx, UPS, DHL, and USPS. The specific carrier used for your shipment will be mentioned in your shipping confirmation email.

RepTail stands behind the quality of our products. If you're not completely satisfied with your purchase, you can return it within 30 days of receipt for a full refund. Items must be returned in their original condition and packaging.

Initiating a return or exchange is simple. Contact our customer service team via hello@reptail.com, who will guide you through the process.

To become a reseller, you must agree to the terms and conditions outlined by RepTail for selling our products either online or offline.

Orders can be placed via phone or email. Once your order is received, RepTail will send you a digital invoice, including delivery costs.

If some items are out of stock, RepTail will inform you about lead times and can either send available items immediately or wait until all items are in stock.

Payments can be made via BACS, cheque, or credit card (note: there is a 3% surcharge for credit card payments).

Delivery is initiated once payment has cleared, usually within a week. Charges vary based on the weight and size of the order.

Prices are listed in UK Sterling, and any agreed discounts will be reflected in both your order form and invoice. Note that prices may fluctuate due to currency and supply chain factors.

Initial orders must be paid within 14 days of delivery. For subsequent orders, a minimum value of £1000 (excluding VAT) is required.

Changes or cancellations can be made within 48 hours of placing the order via email.

While product images are accurate, there may be slight differences in colour in the actual items.

Check your order upon arrival. Contact RepTail within five days for damaged or defective items. Returns are accepted only for faulty items, and no consignment options are offered.